If You Get Hit by a Bus: Why Every Team Needs Documented Systems
There’s a quote we love by James Clear that gets to the heart of how we work:
“Goals are for people who care about winning once. Systems are for people who care about winning repeatedly.”
And let’s be real—repeated wins are what we’re after. Not one-hit wonders, not hero ball, not "I’ve got it all in my head" leadership.
At Clingy Consulting, we believe in building teams and businesses that are sticky—resilient, repeatable, and ridiculously clear. That starts with systems.
We’ve all worked with (or been) that one person who’s the walking encyclopedia of how things get done. They hold it all together, they know every process, they put out every fire.
But here’s the uncomfortable question we like to ask:
“If you get hit by a bus tomorrow, how would anyone know what to do?”
(Dramatic? Sure. But highly effective.)
The point is this: If success only lives in your head—or in a thousand unread Slack messages—it’s fragile. And fragile doesn’t scale.
So what’s the fix?
Standard Operating Procedures (SOPs).
Every team we work with is encouraged to dissect their business like a lab experiment:
What’s working?
Why is it working?
How can we teach it?
And how do we make it scalable?
We don’t document to create red tape. We document to create freedom. Freedom to delegate. Freedom to grow. Freedom to take a vacation without your phone surgically attached to your palm.
Here’s what strong SOPs do:
Turn chaos into consistency
Make onboarding faster and smarter
Protect against burnout and knowledge hoarding
Free leaders from micromanagement
Make your customers feel safe, seen, and served
At Clingy Consulting, we help membership-driven brands and subscription businesses stop chasing short-term wins—and start designing long-term success.
So yes, we care deeply about retention. But we care even more about what makes people want to stay.
Spoiler alert: It’s not a fancy tech stack.
It’s trust.
It’s consistency.
It’s systems
🐧🐧
Need help creating SOPs your team will actually use?
Let’s chat. We’ll bring the templates. You bring the coffee.
Schedule a free call!
#ClingyConsulting #SystemsOverGoals #RetentionThatSticks #SOPsSaveLives
